Microsoft vs. Google – ChatGPT vs. Bard
With the integration of ChatGPT into its own search engine (Bing) in February 2023, Microsoft triggered a veritable AI boom just a few months after the official launch of the large language model by Open.AI.
In February 2023, just a few months after the official launch of ChatGPT by Open.AI, Microsoft integrated the large language model into its own search engine and thus triggered a veritable AI boom. Although Microsoft’s AI developments are not purely focused on search, the early integration into search was definitely aimed at catching up with market leader Google.
Google’s response came within days: Bard was launched. Prematurely though it seems, as Google faced an almost 100 billion dollar loss in market value within one day due to incorrect answers from the LLM. Bard may have received less attention than ChatGPT throughout 2023, but further developments show that Google is working much harder than Microsoft to integrate AI into its own search results. The launch of Google’s Search Generative Experience (SGE) in May 2023 was a key event.
Source: Google Ads & Commerce Blog
Now, at the end of 2023, results are sobering and Microsoft was not able to steal significant market share from Google, despite the popularity of ChatGPT.
Search Generative Experience – Current Developments
With the launch of Search Generative Experience, Google is demonstrating its way of integrating generative AI in the search results page. Not as a separate tab or chatbot like it is within Bing (Bing Chat), but as direct integration within the SERP. The information from indexed and crawled websites is displayed as before, SGE is an addition in the results. Read more about this in our blog post.
The impact of SGE on click behaviour within organic search results, as well as possible opportunities for advertisers have been discussed extensively in the search community. There are still no clear statements or rules regarding advertising measures but Google has a clear advantage: The search giant holds a wealth of information on user behaviour to run many experiments and figure out the perfect balance of paid and SGE. At Proficio we see a few possible developments and opportunities:
- Testing various assets for optimised results – SGE is further blurring the lines between text and image searches and results.
- Better user targeting through deeper integration of ads and an even more seamless experience for the user. However, improved targeting can result in more expensive click prices.
- A need to drive more impact with paid upper funnel search activity. Users have shifted from forums to ask basic questions to chat bots like ChatGPT. With SGE bot-like results appear integrated in the SERP and organic results might see decreased traffic volume for these queries. Ads can fill the gap.
Google Gemini – a possible Game Changer?
With the launch of Gemini, Google is throwing a multimodal voice model into the ring that, according to initial comparisons, should be significantly better than ChatGPT. Gemini is already being used by Bard and SGE, and is expected to provide faster results. The first videos also show that Gemini can answer multiple queries from users without search results nor clear use of external sources.
It remains to be seen what impact Google Gemini will have on search overall and user search behaviour.